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@@ -41,7 +41,7 @@
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* [Context Variables](user-guide/context-variables.md)
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* [Chat Inbox](user-guide/chat-inbox.md)
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* [Subscribers](user-guide/subscribers.md)
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* [Manage Categories](user-guide/manage-categories.md)
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* [Categories](user-guide/categories.md)
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* [Analytics Dashboard](user-guide/analytics-dashboard.md)
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## Developer Guide
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# Manage Categories
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# Categories
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Hexabot's Categories feature allows you to organize your chatbot's conversation flows into different sections, creating dedicated tabs within the Visual Editor. This makes it easier to manage complex chatbots with multiple topics or functionalities.
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<figure><img src="../.gitbook/assets/image.png" alt=""><figcaption></figcaption></figure>
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**1. Access Category Management:**
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* Find the "Categories" section within dashboard.
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**Using Categories in the Visual Editor:**
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When you open the Visual Editor, you'll see a tab for each category you've created. Select the category tab where you want to design your conversation flow. You can easily switch between the category tabs to organize your conversation flows.
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<figure><img src="../.gitbook/assets/image (1).png" alt=""><figcaption><p>Browse Categories in the Visual Editor</p></figcaption></figure>
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# Context Variables
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<figure><img src="../.gitbook/assets/image (1) (1).png" alt=""><figcaption></figcaption></figure>
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<figure><img src="../.gitbook/assets/image (1) (1) (1).png" alt=""><figcaption></figcaption></figure>
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Context variables are powerful tools in Hexabot that allow you to store and manage information gathered during a conversation with a user. This information can then be used to personalize the chatbot's responses, make decisions within the conversation flow, or trigger specific actions.
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# Web Channel
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<figure><img src="../../.gitbook/assets/image (1).png" alt=""><figcaption></figcaption></figure>
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<figure><img src="../../.gitbook/assets/image (1) (1).png" alt=""><figcaption></figcaption></figure>
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The Web Channel settings in Hexabot allow you to configure how your chatbot integrates into your website. You can control the appearance of the chatbot widget, manage the chatbot's initial greeting message, and more.
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# Manage Subscribers
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# Subscribers
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In Hexabot, we define a subscriber as then end-user who will ultimately interact with the chatbot. The Subscriber Management features allow you to effectively track, organize, and interact with the users who engage with your chatbot. This guide will walk you through the process of managing your subscriber base, segmenting them using labels, and leveraging subscriber data for improved communication and targeted interactions.
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@@ -40,7 +40,7 @@ Click on the "MANAGE LABELS" button next to the subscriber to manage their label
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* **Promotional Messages:** Send targeted promotional messages based on subscriber labels.
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* **Personalized Responses:** Use labels to provide more personalized responses to users based on their interests or behaviors.
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<figure><img src="../.gitbook/assets/image.png" alt=""><figcaption><p>Target subscribers with a given label</p></figcaption></figure>
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<figure><img src="../.gitbook/assets/image (2).png" alt=""><figcaption><p>Target subscribers with a given label</p></figcaption></figure>
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**Best Practices for Subscriber Management:**
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@@ -4,7 +4,7 @@ Regular blocks are the most common building blocks that a user might need when c
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{% tabs %}
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{% tab title="Simple Text" %}
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<figure><img src="../../../.gitbook/assets/image (1) (1) (1).png" alt=""><figcaption></figcaption></figure>
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<figure><img src="../../../.gitbook/assets/image (1) (1) (1) (1).png" alt=""><figcaption></figcaption></figure>
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Chatbots receive and react to a significant volume of textual data. Text messages are the primary form of communication between a chatbot and its users. For this purpose, Hexabot provides the **Simple Text block**, prominently featured in the block palette, to facilitate the addition and configuration of straightforward textual conversational paths.
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@@ -24,7 +24,7 @@ For this reason, Hexabot offers a variety of interaction possibilities and provi
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{% endtab %}
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{% tab title="Quick Replies" %}
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<figure><img src="../../../.gitbook/assets/image (2).png" alt=""><figcaption></figcaption></figure>
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<figure><img src="../../../.gitbook/assets/image (2) (1).png" alt=""><figcaption></figcaption></figure>
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The Quick Replies block in Hexabot allows you to present users with a predefined set of responses in the form of clickable buttons, eliminating the need for them to manually type their answers. Quick Reply blocks can be configured with conditional triggers, ensuring they are displayed only when certain conditions within the conversation are met. This adds more dynamic control over how Quick Replies are used in your chatbot.
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@@ -36,7 +36,7 @@ The Quick Replies block in Hexabot allows you to present users with a predefined
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* **Gathering Basic Information:** Use Quick Replies to collect simple user information like language preferences, contact methods, or preferences.
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* **Guiding the Conversation:** Subtly steer the direction of the dialog by suggesting actions or providing prompts as Quick Reply options.
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<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td></td><td>Using Quick Replies Block Guide</td><td></td><td><a href="../../../.gitbook/assets/image (2).png">image (2).png</a></td><td><a href="using-quick-replies-block.md">using-quick-replies-block.md</a></td></tr></tbody></table>
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<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td></td><td>Using Quick Replies Block Guide</td><td></td><td><a href="../../../.gitbook/assets/image (2) (1).png">image (2) (1).png</a></td><td><a href="using-quick-replies-block.md">using-quick-replies-block.md</a></td></tr></tbody></table>
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{% endtab %}
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{% tab title="Buttons" %}
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@@ -1,6 +1,6 @@
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# Using Quick Replies Block
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<figure><img src="../../../.gitbook/assets/image (2).png" alt=""><figcaption></figcaption></figure>
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<figure><img src="../../../.gitbook/assets/image (2) (1).png" alt=""><figcaption></figcaption></figure>
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The Quick Replies block enhances chatbot interactions by offering users a quick and pratical way to the user to provide a standard input. Instead of typing a response, users can select from a predefined set of buttons, each representing a specific option or action. 
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@@ -1,6 +1,6 @@
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# Using Simple Text Block
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<figure><img src="../../../.gitbook/assets/image (1) (1) (1).png" alt=""><figcaption></figcaption></figure>
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<figure><img src="../../../.gitbook/assets/image (1) (1) (1) (1).png" alt=""><figcaption></figcaption></figure>
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