diff --git a/docs/SUMMARY.md b/docs/SUMMARY.md
index 07b7dc8f..59c11cc9 100644
--- a/docs/SUMMARY.md
+++ b/docs/SUMMARY.md
@@ -33,7 +33,7 @@
   * [Manage roles](user-guide/manage-user-and-roles/manage-roles.md)
 * [Manage Settings](user-guide/manage-settings/README.md)
   * [Email](user-guide/manage-settings/email.md)
-  * [Chatbot Fallback](user-guide/manage-settings/chatbot-fallback.md)
+  * [Chatbot Global Fallback](user-guide/manage-settings/chatbot-global-fallback.md)
   * [NLP Provider](user-guide/manage-settings/nlp-provider.md)
   * [Web Channel](user-guide/manage-settings/web-channel.md)
   * [Live chat widget](user-guide/manage-settings/live-chat-widget.md)
diff --git a/docs/user-guide/manage-settings/chatbot-fallback.md b/docs/user-guide/manage-settings/chatbot-fallback.md
deleted file mode 100644
index 4fa985dd..00000000
--- a/docs/user-guide/manage-settings/chatbot-fallback.md
+++ /dev/null
@@ -1,6 +0,0 @@
-# Chatbot Fallback
-
-{% hint style="info" %}
-This section is currently under development (WIP)
-{% endhint %}
-
diff --git a/docs/user-guide/manage-settings/chatbot-global-fallback.md b/docs/user-guide/manage-settings/chatbot-global-fallback.md
new file mode 100644
index 00000000..00f17331
--- /dev/null
+++ b/docs/user-guide/manage-settings/chatbot-global-fallback.md
@@ -0,0 +1,35 @@
+# Chatbot Global Fallback
+
+Hexabot's Global Fallback settings allow you to define a default response that your chatbot will use when it cannot understand or respond to a user's query. This ensures a more consistent and user-friendly experience, even in situations where the chatbot might struggle to interpret the user's input.
+
+**1. Access Global Fallback Settings:**
+
+* Navigate to the "Settings" section.
+* Select the "Chatbot" view.
+
+**2. Configure the Global Fallback Message:**
+
+* **Enter Fallback Message:** Type the message you want your chatbot to send when it encounters a fallback situation. This message should be polite, informative, and helpful.
+* **Example:**
+  * "I'm not sure if I understand your request. Could you please rephrase it?"
+  * "Sorry but i didn't understand your request. Maybe you can check the menu"
+
+**3. (Optional) Configure Fallback Triggers:**
+
+* Some Hexabot blocks configurations might allow you to define specific conditions that trigger the global fallback message.
+* This could include:
+  * **Number of Consecutive Fallbacks:** Only trigger the fallback after a certain number of failed attempts to understand the user's query.
+  * **Specific Keywords:** Trigger the fallback if the user's message contains certain keywords that indicate a misunderstanding.
+
+**4. Enable Global Fallback**
+
+* Click on the switch button to enable/disable your global fallback settings.
+
+{% hint style="info" %}
+**Tips:**
+
+* Always aim for a positive tone in your fallback message.
+* Let the user know why the chatbot is unable to understand their query (e.g., "I'm still learning" or "I need more information").
+* Offer users alternative ways to get help, such as contacting a human agent or searching for information on a website.
+* Limit the number of times the global fallback message is triggered to prevent a frustrating user experience. If a user repeatedly sends confusing input, you might consider automatically redirecting them to a human agent.
+{% endhint %}