fix: retries,acktimeout configuration socketio

widget/src/providers/ChatProvider.tsx

@@ -293,17 +293,23 @@ const ChatProvider: React.FC<{
         : OutgoingMessageState.sending,
     );
     setMessage("");
-    const sentMessage = await socketCtx.socket.post<TMessage>(
-      `/webhook/${config.channel}/`,
-      {
-        data: {
-          ...data,
-          author: data.author ?? participants[1].id,
+    try {
+      // when the request timeout it throws exception & break frontend
+      const sentMessage = await socketCtx.socket.post<TMessage>(
+        `/webhook/${config.channel}/`,
+        {
+          data: {
+            ...data,
+            author: data.author ?? participants[1].id,
+          },
         },
-      },
-    );
+      );
 
-    handleNewIOMessage(sentMessage.body);
+      handleNewIOMessage(sentMessage.body);
+    } catch (error) {
+      // eslint-disable-next-line no-console
+      console.error("Unable to subscribe user", error);
+    }
   };
   const handleSubscription = useCallback(
     async (firstName?: string, lastName?: string) => {

widget/src/types/config.types.ts

@@ -1,5 +1,5 @@
 /*
- * Copyright © 2024 Hexastack. All rights reserved.
+ * Copyright © 2025 Hexastack. All rights reserved.
  *
  * Licensed under the GNU Affero General Public License v3.0 (AGPLv3) with the following additional terms:
  * 1. The name "Hexabot" is a trademark of Hexastack. You may not use this name in derivative works without express written permission.

widget/src/utils/SocketIoClient.ts

@@ -29,19 +29,19 @@ export class SocketIoClient {
    */
   static defaultConfig: SocketIoClientConfig = {
     // Socket options
-    ackTimeout: 1000,
     // auth: undefined,
-    retries: 3,
 
     // Manager options
     autoConnect: true,
     // parser: undefined,
-    // randomizationFactor:0.5,
+    randomizationFactor: 0.5,
     reconnection: true,
     reconnectionAttempts: 100,
     reconnectionDelay: 1000,
     reconnectionDelayMax: 5000,
     timeout: 20000,
+    retries: 0,
+    ackTimeout: 15_000,
 
     // Low Level Options
     addTrailingSlash: true, // eg: https://domain.path/ => https://domain.path/
@@ -154,6 +154,7 @@ export class SocketIoClient {
     if (response.statusCode >= 200 && response.statusCode < 300) {
       return response;
     }
+
     throw new Error(
       `Request failed with status code ${response.statusCode}: ${JSON.stringify(
         response.body,