diff --git a/api/src/extensions/channels/web/base-web-channel.ts b/api/src/extensions/channels/web/base-web-channel.ts
index 7dd143a8..33244db3 100644
--- a/api/src/extensions/channels/web/base-web-channel.ts
+++ b/api/src/extensions/channels/web/base-web-channel.ts
@@ -126,7 +126,12 @@ export default abstract class BaseWebChannelHandler<
 
       try {
         const menu = await this.menuService.getTree();
-        client.emit('settings', { menu, ...settings });
+        const hasSession = !!client.data.session?.web?.profile;
+        client.emit('settings', {
+          menu,
+          hasSession,
+          ...settings,
+        });
       } catch (err) {
         this.logger.warn('Unable to retrieve menu ', err);
         client.emit('settings', settings);
diff --git a/widget/src/components/UserSubscription.tsx b/widget/src/components/UserSubscription.tsx
index c1066d7c..16dae7fc 100644
--- a/widget/src/components/UserSubscription.tsx
+++ b/widget/src/components/UserSubscription.tsx
@@ -43,20 +43,46 @@ const UserSubscription: React.FC = () => {
     participants,
     setParticipants,
     setSuggestions,
+    hasSession,
   } = useChat();
   const [firstName, setFirstName] = useState<string>("");
   const [lastName, setLastName] = useState<string>("");
   const isInitialized = useRef(false);
+  const getLocalStorageProfile = (): ISubscriber | null => {
+    const profile = localStorage.getItem("profile");
+
+    if (profile) {
+      return JSON.parse(profile);
+    }
+
+    return null;
+  };
+  const getBody = async (first_name: string = "", last_name: string = "") => {
+    const { body } = await socket.get<{
+      messages: TMessage[];
+      profile: ISubscriber;
+    }>(
+      `/webhook/${config.channel}/?first_name=${first_name}&last_name=${last_name}`,
+    );
+
+    return body;
+  };
   const handleSubmit = useCallback(
-    async (event?: React.FormEvent<HTMLFormElement>) => {
+    async ({
+      event,
+      first_name = "",
+      last_name = "",
+    }: {
+      event?: React.FormEvent<HTMLFormElement>;
+      first_name?: string;
+      last_name?: string;
+    }) => {
       event?.preventDefault();
       try {
         setConnectionState(2);
-        const { body } = await socket.get<{
-          messages: TMessage[];
-          profile: ISubscriber;
-        }>(
-          `/webhook/${config.channel}/?first_name=${firstName}&last_name=${lastName}`,
+        const body = await getBody(
+          first_name || firstName,
+          last_name || lastName,
         );
         const { messages, profile } = body;
         const quickReplies = getQuickReplies(body.messages.at(-1));
@@ -127,21 +153,22 @@ const UserSubscription: React.FC = () => {
     // User already subscribed ? (example : refreshed the page)
     if (!isInitialized.current) {
       isInitialized.current = true;
-      const profile = localStorage.getItem("profile");
+      const localStorageProfile = getLocalStorageProfile();
 
-      if (profile) {
-        const parsedProfile = JSON.parse(profile);
-
-        setFirstName(parsedProfile.first_name);
-        setLastName(parsedProfile.last_name);
-        handleSubmit();
-      }
+      if (localStorageProfile || hasSession)
+        handleSubmit({
+          first_name: localStorageProfile?.first_name,
+          last_name: localStorageProfile?.last_name,
+        });
     }
-  }, [handleSubmit, setScreen]);
+  }, [handleSubmit, hasSession, setScreen]);
 
   return (
     <div className="user-subscription-wrapper">
-      <form className="user-subscription" onSubmit={handleSubmit}>
+      <form
+        className="user-subscription"
+        onSubmit={(event) => handleSubmit({ event })}
+      >
         <div className="user-subscription-title">
           {settings.greetingMessage}
         </div>
diff --git a/widget/src/providers/ChatProvider.tsx b/widget/src/providers/ChatProvider.tsx
index 358736b7..d52c8420 100644
--- a/widget/src/providers/ChatProvider.tsx
+++ b/widget/src/providers/ChatProvider.tsx
@@ -15,6 +15,7 @@ import React, {
   useEffect,
   useState,
 } from "react";
+import { Packet, PacketType } from "socket.io-parser";
 
 import { useSubscribeBroadcastChannel } from "../hooks/useSubscribeBroadcastChannel";
 import { StdEventType } from "../types/chat-io-messages.types";
@@ -157,6 +158,7 @@ interface ChatContextType {
    * @param lastName
    */
   handleSubscription: (firstName?: string, lastName?: string) => void;
+  hasSession: boolean;
 }
 
 const defaultCtx: ChatContextType = {
@@ -193,6 +195,7 @@ const defaultCtx: ChatContextType = {
   setFile: () => {},
   send: () => {},
   handleSubscription: () => {},
+  hasSession: false,
 };
 const ChatContext = createContext<ChatContextType>(defaultCtx);
 const ChatProvider: React.FC<{
@@ -230,6 +233,7 @@ const ChatProvider: React.FC<{
   const [payload, setPayload] = useState<IPayload | null>(defaultCtx.payload);
   const [file, setFile] = useState<File | null>(defaultCtx.file);
   const [webviewUrl, setWebviewUrl] = useState<string>(defaultCtx.webviewUrl);
+  const [hasSession, setHasSession] = useState(false);
   const updateConnectionState = (state: ConnectionState) => {
     setConnectionState(state);
     state === ConnectionState.wantToConnect && wantToConnect && wantToConnect();
@@ -415,13 +419,20 @@ const ChatProvider: React.FC<{
     const endConnection = () => {
       setConnectionState(0);
     };
+    const resetProfile = ({ type, data }: Packet) => {
+      if (type === PacketType.EVENT && data[0] === "settings") {
+        setHasSession(!!data[1]?.hasSession);
+      }
+    };
 
+    socketCtx.socket.io.on("packet", resetProfile);
     socketCtx.socket.io.on("reconnect", reSubscribe);
     socketCtx.socket.io.on("close", endConnection);
     socketCtx.socket.io.on("reconnect_error", endConnection);
     socketCtx.socket.io.on("reconnect_failed", endConnection);
 
     return () => {
+      socketCtx.socket.io.off("packet", resetProfile);
       socketCtx.socket.io.off("reconnect", reSubscribe);
       socketCtx.socket.io.off("close", endConnection);
       socketCtx.socket.io.off("reconnect_error", endConnection);
@@ -471,6 +482,7 @@ const ChatProvider: React.FC<{
     message,
     setMessage,
     handleSubscription,
+    hasSession,
   };
 
   return (