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doc: troubleshooting

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docs/getting-started/installation.md
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# Installation
# Alternative Installation
### Installing Both Ollama and Open WebUI Using Kustomize
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For cpu-only pod
```bash
helm install ollama-webui ./ollama-webui-*.tgz
helm install open-webui ./open-webui-*.tgz
```
For gpu-enabled pod
```bash
helm install ollama-webui ./ollama-webui-*.tgz --set ollama.resources.limits.nvidia.com/gpu="1"
helm install open-webui ./open-webui-*.tgz --set ollama.resources.limits.nvidia.com/gpu="1"
```
Check the `kubernetes/helm/values.yaml` file to know which parameters are available for customization

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# Troubleshooting
## Understanding the Open WebUI Architecture
The Open WebUI system is designed to streamline interactions between the client (your browser) and the Ollama API. At the heart of this design is a backend reverse proxy, enhancing security and resolving CORS issues.
- **How it Works**: The Open WebUI is designed to interact with the Ollama API through a specific route. When a request is made from the WebUI to Ollama, it is not directly sent to the Ollama API. Initially, the request is sent to the Open WebUI backend via `/ollama/api` route. From there, the backend is responsible for forwarding the request to the Ollama API. This forwarding is accomplished by using the route specified in the `OLLAMA_API_BASE_URL` environment variable. Therefore, a request made to `/ollama/api` in the WebUI is effectively the same as making a request to `OLLAMA_API_BASE_URL` in the backend. For instance, a request to `/ollama/api/tags` in the WebUI is equivalent to `OLLAMA_API_BASE_URL/tags` in the backend.
- **Security Benefits**: This design prevents direct exposure of the Ollama API to the frontend, safeguarding against potential CORS (Cross-Origin Resource Sharing) issues and unauthorized access. Requiring authentication to access the Ollama API further enhances this security layer.
## Open WebUI: Server Connection Error
If you're experiencing connection issues, it’s often due to the WebUI docker container not being able to reach the Ollama server at 127.0.0.1:11434 (host.docker.internal:11434) inside the container . Use the `--network=host` flag in your docker command to resolve this. Note that the port changes from 3000 to 8080, resulting in the link: `http://localhost:8080`.
**Example Docker Command**:
```bash
docker run -d --network=host -v open-webui:/app/backend/data -e OLLAMA_API_BASE_URL=http://127.0.0.1:11434/api --name open-webui --restart always ghcr.io/open-webui/open-webui:main
```
### General Connection Errors
**Ensure Ollama Version is Up-to-Date**: Always start by checking that you have the latest version of Ollama. Visit [Ollama's official site](https://ollama.com/) for the latest updates.
**Troubleshooting Steps**:
1. **Verify Ollama URL Format**:
- When running the Web UI container, ensure the `OLLAMA_API_BASE_URL` is correctly set, including the `/api` suffix. (e.g., `http://192.168.1.1:11434/api` for different host setups).
- In the Open WebUI, navigate to "Settings" > "General".
- Confirm that the Ollama Server URL is correctly set to `[OLLAMA URL]/api` (e.g., `http://localhost:11434/api`), including the `/api` suffix.
By following these enhanced troubleshooting steps, connection issues should be effectively resolved. For further assistance or queries, feel free to reach out to us on our community Discord.

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docker run -d -p 3000:8080 -e OLLAMA_API_BASE_URL=https://example.com/api -v open-webui:/app/backend/data --name open-webui --restart always ghcr.io/open-webui/open-webui:main
```
## Troubleshooting
If you're facing various issues like "Open WebUI: Server Connection Error", see [TROUBLESHOOTING](/getting-started/troubleshooting) for information on how to troubleshoot and/or join our [Open WebUI Discord community](https://discord.gg/5rJgQTnV4s).
Continue with the full [getting started guide](./getting-started.md).